Terms of purchase

§1. General

These terms and conditions of purchase (the "Agreement") are adapted for sale on the Internet (distance selling). Wooldesign, owned by Dunderwool AB (Organization number: 559039-9589) is the selling party. The buying party is referred to as the "Customer" in this Agreement. The terms and conditions of the Agreement are adapted for sales to private individuals who have reached the age of 18 and are resident in Sweden and for the sale of goods ("Products"). As a customer, you can easily place an order with us at www.wooldesign.se (the "Website").

The provisions of this agreement do not apply to purchase agreements concluded before June 13, 2014. Any terms or parts of this Agreement that deviate from mandatory law are ineffective to the extent that the deviation is not in favor of the customer. This provision only applies if the customer is a private individual and the purchase is for private consumption.

§2. Order

At Wooldesign you order products easily and conveniently. We offer secure payment options and safe deliveries. Wooldesign receives your order when you click the "Make payment" button at checkout (step 3 of 3). By clicking the "Make payment" button, you as a customer also accept payment responsibility for your order. Once Wooldesign has received your order, you will receive the "Order Confirmation" email to the email address you provided when placing your order. When you click on the "Make payment" button, this Agreement is concluded.

Shop with confidence with the right to change your order
If you change your mind, you also have the option to change your order. To change your order, you must contact us by e-mail at info@wooldesign.se. Changes to orders must be notified no later than 1 hour after you have placed your order.

Shop with confidence with the right to cancel
If you change your mind, we offer you the option to cancel your order. To make a cancellation, you should contact us by email or phone at: info@wooldesign.se. Cancellation of an order must be notified no later than 0.5 hours after you have placed your order to avoid shipping fees.

§3. Prices and fees

Prices are quoted in Swedish kronor (SEK) including 25% VAT. Charges for shipping and payment may apply to each order, see §5. Payment and §6. Delivery in the Agreement for more information.

Offers and promotions
Offers and promotions advertised on the website are valid while stocks last unless other conditions are stated in connection with the offer.

§4 Products and range

All products offered on the website are adapted for use on the Swedish market. This means, among other things, that the products meet Swedish environmental requirements and safety regulations. Instructions for use in Swedish are normally included if required for the use of the product. Any technical specifications, special requirements for accessory equipment and information on restrictions and seals are stated on the respective product page to the extent that this is reasonable or required by law.

Color reproduction on product images
The product images displayed on the website shall reproduce the color and other characteristics of the product as faithfully as possible. Since color reproduction may vary depending on the type of monitor you use as a customer, we cannot guarantee that the colors of the products accurately reflect the colors you experience on your monitor.

 

§5 Payment

Company invoice Svea

Credit check: When applying for payment via company invoice, the usual credit check is carried out, which may mean that a credit report is obtained.

Terms of payment: The due date and other terms for company invoices are stated on the invoice. In the case of invoice payment, payment must be received within 30 days of the invoice date. In the event of late payment, a reminder fee of SEK 60 and penalty interest of 2% per month from the due date until full payment is made will be added.

Assignment: All company invoices will be assigned to Svea Bank AB, 556158-7634 ("Svea Bank"). All payments relating to the invoice must be made to Svea Bank.

GDPR: When paying via company invoice, the invoice will be transferred to Svea Bank AB and we will then share the corporate customer's personal data with Svea Bank. Svea Bank is the data controller for the receivables that we have transferred to Svea Bank. For detailed information about Svea Bank's processing of personal data, please refer to Svea's data protection information, which is available at https://www.svea.com/dataskydd or contact Svea by post at 169 81 Solna, telephone 08 - 514 931 13 or swp@svea.com. The Data Protection Officer can be reached at privacy@svea.com.

§6 Delivery

Products are delivered to the nearest postal delivery point in cooperation with Postnord or DHL sends orders during weekdays.
Home shipping, Business shipping and Pick up in store (Ullmagsinet) are now available as options!

Shipping options

DLH Service Point 1-3 business days (standard shipping)
The package is delivered to the nearest DHL Service Point where you pick up your package. Delivery time is usually 1-5 days.
The shipping cost is 70: - and free for orders over 2500: -.

DHL Business packages 1-3 weekdays (shipping time
Delivery is made to the address during daytime (08:00-16:00). Delivery time is usually 1-5 days.
The shipping cost is 189: - and free for orders over 2500: -.

Postnord Ombud 1-3 weekdays (shipping time)
Your order will be delivered to the nearest postal agent (Mypack.) Delivery time is usually 1-5 days.
The shipping cost is SEK 60 and free for orders over SEK 2500.

Postnord Home delivery 1-3 weekdays (shipping time)
Your order is delivered to your address (Home delivery) Delivery time is usually 1-5 days.
The shipping cost is about 180: - and is added to all orders.

Shipping cost in case of return
When returning products that had a total value of over SEK 2500 (Free shipping) when ordering, shipping may be added to the actual cost.

Pick up in the store
You can also choose to pick up your order for free in our store. You will receive an email when your order is ready to be picked up. The store where you pick up the package is called Ullmagasinet and is located in Nääs Fabriker. If you have not picked up your order within 14 days of your order being placed, your order will be canceled, unless you have notified us of later pickup.

Delivery time
If the delivery times stated above are not applicable to a purchase and if a delivery time has not been specifically agreed outside this agreement, Wooldesign undertakes to complete delivery without undue delay, but no later than 30 days from the conclusion of the agreement. If the customer is to pay in advance, Wooldesign reserves the right to await payment before commencing delivery.
If the order includes products that are out of stock, the delivery time may be longer than normal. In this case, the order will only be delivered when all products are in stock.

Delay in delivery
If a delivery delay occurs that is of material importance to you as a customer, you have the right to cancel this agreement free of charge or if Wooldesign cannot meet a delivery time that is crucial for the customer to enter into the agreement and the customer has notified this before the conclusion of the agreement. In the event that the purchase intended a product to be adapted, manufactured or specially procured according to the customer's wishes and Wooldeign cannot take back the product without substantial loss, the customer is only entitled to cancel the purchase if the purpose of the purchase is substantially defeated by the delay and Wooldesign realized or should have realized this.

Transportation risk
The risk of shipment passes to you as a customer when it has been delivered to you. This means that Wooldesign bears the transportation risk until the shipment has reached you.

§7. right of withdrawal and repurchase

Right of withdrawal
Customers who enter into this agreement as a private person have the right to withdraw from the agreement in accordance with the Distance and Off-Premises Contracts Act (2005:59). The right of withdrawal is not applicable to customers who have entered into this agreement in the capacity of a trader. The right of withdrawal is valid for 30 days (the withdrawal period), the time is counted from the day when you as a customer have received delivery. When using the right of withdrawal, the customer must notify Wooldesign and then return all products covered by the order to Wooldesign without undue delay, but no later than 14 days after the customer notified Wooldesign. In the event of a return, the customer shall pay for the return shipping.

When the customer has notified Wooldesign that they are exercising their right of withdrawal, Wooldesign will make a refund without undue delay, but no later than 14 days provided that Wooldesign has received the products the customer has returned or if the customer has provided proof of return. Should you as a customer return fewer products than what the order includes, only the value of the products you return will be refunded. Refunds will be made using the same means of payment used by the customer as far as technically possible. Any depreciation deductions and deductions for shipping if the customer has chosen an option other than standard shipping may be made on the refund.

Withdrawal procedure
Use the contact details below to notify Wooldesign that you wish to cancel the purchase. Remember to state the order number and to enclose a copy of the order confirmation, or another piece of paper with the order number, name and address when you return the goods. You can also use the Swedish Consumer Agency's standard form for canceled purchases, which you can find here.

Contact information
Wooldesign - Ullmagasinet - Dunderwool AB
Spinnerivägen 1
448 50 Tollered
E-mail: info@wooldesign.se
Phone: +46 (0)70 56 33 262

Return of products
See §9. Returns below for information on the return procedure when returning products.

§8. complaints and warranty

Right to complain
A customer who has purchased a product as a private individual has the right to complain about the product if it is defective in accordance with the Consumer Purchase Act (1990:932) and the Consumer Services Act (1985:716). The right of complaint covers original defects and is valid for 3 years from the time the customer takes possession of the product. The right of complaint also covers defects that have arisen during transport of the product to the customer (see Complaint of transport damage below). A product that deviates from what has been agreed between the customer and Wooldesign or otherwise shows defects can also be considered defective. Defects that have arisen due to damage caused by the customer are not considered original defects.

If the customer complains about a defective product after 6 months from the date of receipt of the product, the customer is also responsible for proving that the defect in the product was original. Wooldesign therefore always recommends examining products when they are delivered and reporting any defects as soon as they are discovered. In the event of a complaint about a defective product, you as a customer are primarily entitled to have the error remedied, or a faultless product. In some cases, you also have the right to cancel the agreement and refund what you paid. If the complaint is accepted, the customer must be held harmless for any costs arising from the complaint. For example, the cost of returning a faulty product shall be reimbursed by Wooldesign. Note that you as a customer should minimize any costs incurred in the event that a product proves to be defective. In the event of a complaint, each party shall without undue delay return what it has received, in the event that Wooldesign is to make a redelivery, the customer has the right to retain the defective product in its possession until it has received delivery of a faultless product.

Contact details for complaints
E-mail: info@wooldesign.se

Returns in the event of a complaint
To return faulty products or materials, please see §9. Returns.

§9. Returns

When returning products or materials to Wooldesign, the products must be packaged in such a way that they are protected during transportation. Wooldesign therefore recommends that you always pack products in the same way and with the same packaging as when the products were delivered to you. In the event that you have packed or packaged products in an inadequate manner and the product is damaged during transportation to Wooldesign, you as a customer are also responsible for the damage.

When returning products to Wooldesign, you are responsible for ensuring that the products reach Wooldesign in undamaged condition. Wooldesign recommends that the customer use traceable shipment when returning.

Return address:
Wooldesign / Ullmagasinet
Spinnerivägen 1
448 50 Tollered
Tel: 0705-633262

Refunds
Wooldesign refunds the money without undue delay when using the right of withdrawal or if a refund has been decided in a complaint case.

§10. Reservations & disclaimers

Reservation of rights
Wooldesign reserves the right to cancel the agreement in the event that the customer has acted in bad faith due to errors that the customer knew or should have realized, such as incorrect information about price or quantity on the website. In the event that the cancellation clause is invoked, the customer is not entitled to damages or other compensation from Dunderwool AB.

Force Majeure
In the event of government action or omission, new legislation, labor dispute, war or threat of war, major disruption of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstance beyond Dunderwool AB's control and which Wooldesign could not reasonably overcome or foresee, Wooldesign shall be entitled to withdraw from its obligations in this Agreement. In such an event, Wooldesign shall not be liable for damages incurred by the customer.

Reservation for delivery delays beyond Wooldesign's control
If a delivery delay occurs due to an event beyond Dunderwool's control, Wooldesign shall not be held liable for any damage caused by such delivery delay. In such an event, the customer is not entitled to damages or other compensation from Wooldesign unless otherwise specifically agreed between Wooldesign and the customer or provided by mandatory law.

§11 Personal data and confidentiality

Information such as personal data or other information or part of a document provided by the customer to Wooldesign will be stored and processed in digital format. Wooldesign is responsible for ensuring that the data is stored and processed in accordance with the Personal Data Act since before and from 25/5 2018 we follow the GDPR law. The customer's data will only be used by Wooldesign and Dunderwool AB to enable and ensure the fulfillment of the Agreement.

Personal data controller:
Dunderwool AB - Wooldesign
(Organisationsnummer 559039-9589)
Lövhultsvägen 131
448 96 Tollered

E-mail: info@wooldesign.se
Telephone: +46 (0)70 56 33 262

Customer data stored by us:
-Name
-address
-E-mail address
-Telephone number

The data may also be disclosed to third parties, and used for the purposes listed below:
-Contracting partner in payment services in order to ensure the performance of the contract.
-Logistics contractual partner (carrier) for the purpose of ensuring the performance of the contract.

Extract from the register:
If you, as a customer, have entered into this contract as a private individual, you have the right to request a register extract once a year free of charge. A register extract indicates what information is stored about you. You can request this by sending a signed request to the above postal address. If the information we hold about you is incorrect, incomplete or misleading, we will of course correct it.

Deregistration of customer data:
You as a customer may, upon written and signed request, have your customer data at Wooldesign deleted, subject to such data as is required for Wooldesign to maintain good accounting and bookkeeping practices.

§12. other

Reporting to the police
Wooldesign routinely reports all fraud and attempted fraud to the police.

Discrepancy between different publications
If there are discrepancies between the information on the website and other publications, the information on the website shall take precedence. However, this does not apply to information that is obviously incorrect or misleading when compared between the different publications.

Intellectual property rights, logos and trademarks
All material published on the website, including software, logos, sound files, trademarks and text & images are protected by intellectual property rights. The protection means that the material may not be used without the permission of the rights holder, nor may the material be copied or otherwise transferred to third parties without Wooldesign's express permission. Any infringements will be prosecuted.

Purpose of the information
All information on the website, regardless of format, is published solely for informational purposes to enable visitors to use the website. Wooldesign is therefore not responsible for the consequences or damages that may arise if this information is used for any purpose other than that stated above.

Cookies, "cookies
Cookies are small files that are saved on the visitor's computer when they visit a website. The website uses the following types of cookie files:

Session cookies: "Session cookies" are only stored temporarily on the visitor's computer so that they can use the website without problems. When the visitor closes their browser, the session cookies are also deleted.

Persistent cookies: "Permanent cookies" are stored on the visitor's computer and are permanent. Persistent cookies are used, among other things, to identify a returning visitor and sometimes also as a basis for statistical programs.

Opt-in: On the website, you as a visitor always have the right to choose as soon as you visit our website whether you want cookies to be saved on your computer. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may result in our website not functioning optimally when you visit it.

Disputes
Disputes between Wooldesign and you as a customer are heard by the court that follows from mandatory legislation. In the event that a case is tried in the General Complaints Board, Wooldesign - Dunderwool AB will follow the Board's decision.